Payment option

Bank transfer, PayPal and by American Express, Visa, MasterCard, Maestro and Diners credit cards.

50% deposit is due immediately on booking. The balance is due 45 days prior to departur. In case due date is less than 45 days, 100% payment is required.

Credit card purchase security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Complaint policy and procedure

In accordance with Article 10 of the Consumer Protection Act (Nar. Nov., No. 41/14.) we would like to inform you that dissatisfaction with respect to the purchased product or service provided can be expressed in writing at our office.

The complaint also can be sent by mail, fax or e-mail,
to: Obzor Holidays Ltd., Nikola Tesla 5, 10000 Zagreb
or fax number: (385) (1) 6160 240 or e-mail address: obzor@croatiaairlines.hr