Payment option

Bank transfer, PayPal and by American Express, Visa, MasterCard, Maestro and Diners credit cards.

50% deposit is due immediately on booking. The balance is due 45 days prior to departur. In case due date is less than 45 days, 100% payment is required.

Complaint policy and procedure

In accordance with Article 10 of the Consumer Protection Act (Nar. Nov., No. 41/14.) we would like to inform you that dissatisfaction with respect to the purchased product or service provided can be expressed in writing at our office.

The complaint also can be sent by mail, fax or e-mail,
to: Obzor Holidays Ltd., Nikola Tesla 5, 10000 Zagreb
or fax number: (385) (1) 6160 240 or e-mail address: obzor@croatiaairlines.hr