General information
Go Explore Croatia is a brand operated by 2 different Croatian travel companies that share the same vision and way of operating: Go Explore and Eko Explorations. Depending on the trip you choose you will be directed to one of these companies for handling details such as payments.

Applications and payments
Customer can apply for tours on line through booking form, email, telephone reservations or through our partner agencies. During the application process for multiday tours customer pays 25% of the total price while 75% has to be paid 30 days before the foreseen tour date at the latest. Exceptionally deadline can be shorter in cases when special payment conditions are being stressed or when the deadline for the tour is less than 30 days.
For “query reservations” Customers have to make advance payment on account per prices stipulated in organizers price catalogue. If the client does not accept confirmed reservation which was made per clients request, organizer has the right to keep the advance payment to be able to cover the reservation costs.
In case when the service is being paid and confirmed, each change in dates made by the Customer is going to be paid pursuant to the price catalogue and in accordance with the company rules.

Tour price
The price of each tour is listed on this website and includes everything that is being stated in the tour description.

Organizers right on cancellation
The organizer has the right to cancel the Tour in case of the circumstances that cannot be avoided or eliminated, and if they had occurred at the time of advertising and/or selling of the services/programs the organizer would have had reasonable grounds not to issue and receive requests for the arrangements.
The organizer has the right to cancel the Tour if there is insufficient number of customers anticipated for a specific arrangement. With the program for each package tour, organizer announces minimum number of required passengers. The organizer is obliged to inform all the customers about the cancellation at least 5 days prior to the Tour, and is obliged to return in advance paid amounts.

Traveler cancellation: Day trips
If the traveler cancels or adjourns the travel, he/she must do so in writing (e-mail). Date of the written cancellation sets the ground for the calculation of the costs, which is going to be charged by the organizer. Cancellation charges per person (percentage of total price):
    8 or more days prior to arrival – 0%
    2-7 days prior to arrival – 50%
    1 day prior to arrival or no show – 100%
Please have in mind that we deduct bank fees from the total refund amount.

Traveler cancellation: Multiday trips
If the traveler cancels or adjourns the travel, he/she must do so in writing. Date of the written cancellation sets the ground for the calculation of the costs, which is going to be charged by the organizer, pursuant to the following scale:
    for the cancellation up to 30 days before the Tour organizer  will charge 25% of the price
    for the  cancellation from 29 to 15 days before Tour 50% of the price
    for the cancellation from 14 to 8 days before Tour 75% of the price
    for the cancellation from 7 to 0 days before the departure, or for “no- show”, or adjourning of the travel that was caused by the customer/client, the organizer will charge 100% of the price.
Please have in mind that we deduct bank fees from the total refund amount.

Client/guest insurance
All guests are insured from personal injuries that may occur during local transfers or during the time when he/she participates in organized open air activities.